Frequently Asked Questions

We accept all major credit cards and debit cards.(VISA, Mastercard, Discover, AMEX) Along with debit cards, we also accept Apple pay, Google Pay, Facebook pay, Shop pay, and Crypto payments.  

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers. 

It will take about 2 business days after the order is placed. You'll receive an e-mail with tracking number and all information needed to track your order.  

A newly placed order usually takes 24 hours to be processed/shipped and will be delivered to you approximately 5 to 7 business day after the order has shipped. 

You can track your order status from our "TRACK YOUR ORDER" page by entering your tracking code provide by us.  

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.  

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change the letter "?" to "c".  

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.  

If something is still missing, please contact us immediately at: Thealexanderbrand@gmail.com